Right of Withdrawal

Return Policy and Right of Withdrawal

If for any reason you are not satisfied with your order from Sleediz, please contact us. At Sleediz, we strive for our customers to be 100% satisfied with the product they have purchased from our suppliers. If you have any issues with the delivery or the product and are frustrated, please contact us, and our team will assist you immediately.

Returning Your Order with Sleediz:

You have 14 days to return your product to Sleediz. Afterwards, you have an additional 14 days to send the package back to Sleediz.

At Sleediz, we want to ensure that you are satisfied with your purchases. In the event that you are not fully satisfied with a product, we offer you the option to return it within 48 hours of receipt. Please note that we only provide store credit for returned items.

This means that the value of the returned item will be credited to your customer account, which you can use for future purchases.

We reserve the right to refuse returns that do not comply with our return policy or have been damaged. Please ensure that the items are returned in their original condition and with all tags and packaging. Any shipping costs for returns are the responsibility of the customer.

We cannot refund the cost of returning the product to you.

IMPORTANT: ANY RETURN MADE TO SLEEDIZ WITHOUT PRIOR CONTACT WITH OUR CUSTOMER SERVICE TEAM WILL BE REJECTED AND CONSIDERED LOST. WE DO NOT GRANT REFUNDS IF YOU SEND THE ITEM TO AN ADDRESS WE HAVE NOT PROVIDED.

Contact Sleediz customer service for the return address! Shipping to an address other than the one provided by Sleediz customer service will not result in a refund. The return address at Sleediz may vary depending on the product, both within and outside the EU.

Cancellation of Orders with Sleediz:

Cancellation of an order with Sleediz is only possible within 5 minutes of placing the order. The processing of our orders at Sleediz ends after 5 minutes, and cancellation is no longer possible. After 5 minutes, processing at Sleediz has begun, so we cannot cancel it anymore. Of course, you can return the product to Sleediz for a full refund within 14 days after delivery.

If you wish to cancel your order with Sleediz, please contact info@sleediz.com within 5 minutes of placing the order.

Damaged Products Upon Arrival at Sleediz:

That's unfortunate! Unfortunately, your product may be damaged during transport to Sleediz. If you have received a damaged or incorrect product from Sleediz, please contact us within 14 days of receiving the product at Sleediz. After that, the return period unfortunately expires.

To find the fastest solution, please email us a photo showing the damaged part of the product. The best pictures are taken on a flat surface where you can clearly see the label and the defect. We at Sleediz will use this information to assist you with your order and avoid errors in the future.

For defective items at Sleediz, we will always send you a new package free of charge the first time and unfortunately cannot refund the money. Is it faulty the second time? Then we will refund you the full purchase price. Of course, you can return the product to Sleediz for a full refund within 14 days after delivery.

If you have any questions about damaged goods upon arrival at Sleediz, please contact us at info@sleediz.com.

Product Defects or Malfunctions After Use at Sleediz:

What a nuisance! Unfortunately, after some time, there may be a production defect at Sleediz. This must be a real defect. In other words, the part is broken and no longer meets the manufacturer's specifications.

If you have any questions about manufacturing defects or malfunctions after use at Sleediz, please contact us at info@sleediz.com.

Delivery of Incorrect Products at Sleediz:

At Sleediz, we strive to process all orders correctly. Unfortunately, there may be occasions where orders go wrong, and we deliver the wrong product at Sleediz. We will of course resolve the issue and send you the correct order free of charge.

If you have any questions about the delivery of incorrect products at Sleediz, please contact us at info@sleediz.com.

Frequently Asked Questions about our Return Policy at Sleediz:

If you're still unsure, here are some frequently asked questions about our return policy at Sleediz:

How long is the return period at Sleediz?

You can return a product to Sleediz within 14 days of receiving your order.

In general, products at Sleediz cannot be returned if any of the following conditions are met:

The buyer has repaired and/or altered the delivered products at Sleediz themselves or had them repaired and/or altered by a third party. The delivered products at Sleediz were exposed to abnormal conditions or handled carelessly or contrary to the instructions of the intermediary and/or on the packaging. The defect is wholly or partly attributable to regulatory requirements regarding the nature or quality of the materials used.

Do I have to pay for my return at Sleediz?

Yes, all customers at Sleediz are responsible for the cost of return shipping. We recommend sending your return with Track & Trace, as we cannot take responsibility for lost returns.

Can I return my product to Sleediz without contacting you?

No. You must contact us at Sleediz before returning the product, as the return address may differ from the original address on your order at Sleediz.

How can I contact you at Sleediz?

You can reach us by email at info@sleediz.com. The Sleediz team works seven days a week. We guarantee a response within 1 working day and are happy to assist you!

Note: Please note that this return policy applies to products purchased through our online store. Different return policies may apply to products purchased through third-party vendors or retailers.