Terms of Service

Terms and Conditions of Sleediz:

TABLE OF CONTENTS:

Article 1 - Definitions

Article 2 - Identity of the Entrepreneur

Article 3 - Applicability

Article 4 - The Offer

Article 5 - The Contract

Article 6 - Right of Withdrawal

Article 7 - Costs of Exercising the Right of Withdrawal

Article 8 - Warranty and Conformity

Article 9 - Delivery and Execution

Article 10 - Duration Transactions: Duration, Termination, and Extension

Article 11 - Payment

Article 12 - Complaints Procedure

Article 13 - Disputes

Article 14 - Additional or Different Provisions

Article 15 - Acceptance of a Replacement Item

Article 16 - Return Address

Article 17 - Payment Obligation

Article 18 - Return in Case of Error, Defect, or Return


ARTICLE 1 - DEFINITIONS

In these conditions, the following terms are defined:

Additional contract: A contract whereby the consumer acquires products, digital content, and/or services in connection with a distance contract and these products, digital content, and/or services are supplied by the entrepreneur or by a third party on the basis of an agreement between that third party and the entrepreneur;

Cooling-off period: The period within which the consumer can exercise his right of withdrawal;

Consumer: the natural person who does not act in the exercise of a profession, business, or craft and who concludes a contract with the entrepreneur;

Day: Calendar day;

Digital content: Data that are produced and delivered in digital form;

Duration agreement: An agreement that relates to a series of products and/or services, the delivery and/or purchase obligation of which is spread over time;

Durable data carrier: any (auxiliary) means that enables the consumer or entrepreneur to store information addressed to him personally in such a way that it can be retrieved and reproduced unchanged in the future, including email.

Right of withdrawal: the possibility for the consumer to renounce the distance contract during the consideration period;

Model form: the withdrawal form provided by the entrepreneur to the consumer and which the consumer can complete if he wishes to exercise his right of withdrawal;

Entrepreneur: the natural or legal person who offers products and/or (access to) digital content and/or services at a distance to consumers;

Distance contract: an agreement concluded as part of an organized system for the distance selling of products and/or services until the conclusion of the agreement, exclusively using one or more techniques for distance communication with the consumer.

Technique for remote communication: means that can be used to conclude a distance contract, without the consumer and entrepreneur being simultaneously present in the same room;

General Terms and Conditions: the present General Terms and Conditions of the entrepreneur.

ARTICLE 2 - IDENTITY OF THE ENTREPRENEUR

The registered agent's street address is

1942 Broadway
Suite 314C
Boulder CO 80302
US

The registered agent's mailing address is

1942 Broadway
Suite 314C
Boulder CO 80302
US

 

Email: info@sleediz.com

ARTICLE 3 - APPLICABILITY

These general conditions apply to every offer of the entrepreneur and to every distance contract and order concluded between the entrepreneur and the consumer.

Before the distance contract is concluded, the consumer is provided with the text of these general conditions. If this is not reasonably possible, the entrepreneur will, before the conclusion of the distance contract, indicate where the General Terms and Conditions can be inspected, how they can be accessed, and that they will be sent to the consumer free of charge at his request as soon as possible.

If the distance contract is concluded electronically, contrary to the previous paragraph, and before the distance contract is concluded, the text of these General Terms and Conditions will be made available to the consumer in electronic form in such a way that the consumer can easily store them on a durable data carrier. If this is not possible, before the distance contract is concluded, it will be indicated where the General Terms and Conditions can be consulted electronically and that they will be sent free of charge to the consumer at his request, either electronically or in another way.

In the event that, in addition to these general conditions, specific product or service conditions also apply, the second and third paragraphs apply mutatis mutandis, and the consumer always invokes the applicable provision that is most favorable to him in the event of conflicting conditions.

In the event that one or more provisions of these general conditions are declared void or voided at any time, these general conditions shall remain in force in all other respects, and the provision declared void or voided shall be replaced immediately by mutual agreement by a provision that comes as close as possible to the meaning of the original.

Situations not covered by these General Terms and Conditions shall be assessed on the basis of these General Terms and Conditions.

Uncertainties about the interpretation or content of one or more provisions of our General Terms and Conditions should be interpreted in accordance with these General Terms and Conditions.

ARTICLE 4 - THE OFFER

If an offer has a limited period of validity or is made subject to conditions with suspensive or dissolutive effect or under any other condition, this will be explicitly stated in the offer.

The offer of the entrepreneur is without obligation. The entrepreneur has the right to change and adapt the offer.

The offer of the entrepreneur contains a description of the products and/or services offered that is complete and accurate at all times. The offer contains a sufficiently detailed description to allow the consumer to assess the offer adequately. If the entrepreneur uses any images, implying that these images depict the product offered, then these are a true reflection of the offered products and/or services. Obvious mistakes or obvious errors in the offer do not bind the entrepreneur.

The images of the products are a true representation of the products offered. However, the entrepreneur cannot guarantee that the colors shown correspond exactly to the actual colors of the products.

Each offer contains such information that it is clear to the consumer what rights and obligations are attached to the acceptance of the offer. This concerns in particular:

the possible costs of delivery; the manner in which the agreement is concluded and which actions are necessary for this; whether the tariff for distance communication is based on a different basis than the regular basic tariff for the means of communication used or not; whether the contract is archived after its conclusion and, if so, how it can be consulted by the consumer; the minimum duration of the distance contract in the case of a continuing performance. The application of the right of withdrawal; The manner of payment, delivery, and fulfillment of the contract;

The price is exclusive of customs clearance fees and import VAT. These additional costs are borne and at the risk of the customer. The postal and/or courier service will apply the special regulation for postal and courier services with regard to imports. This regulation applies when goods are imported into the destination country of the EU, which is the case here. The postal and/or courier service will collect the VAT (if applicable, together with the customs clearance fees) from the recipient of the goods;

ARTICLE 5 - THE CONTRACT

The contract is concluded, subject to the provisions in paragraph 4, at the moment when the consumer accepts the offer and fulfills the conditions attached to it.

If the consumer has accepted the offer electronically, the entrepreneur will immediately confirm receipt of the electronic acceptance of the offer. As long as the receipt of this acceptance by the entrepreneur has not been confirmed, the consumer may dissolve the contract.

If the contract is concluded electronically, the trader will take appropriate technical and organizational measures to protect the electronic transmission of data and he will ensure a secure web environment. If the consumer has the possibility to pay electronically, the entrepreneur will take appropriate security measures.

Within the legal limits, the entrepreneur may inquire about the consumer's ability to meet his payment obligations, as well as about all those facts and factors that are important for a responsible conclusion of the distance contract. If, as a result of this investigation, the trader has good reason not to enter into the contract, he is entitled to refuse an order or request, stating reasons, or to attach special conditions to the execution.

The entrepreneur will provide the consumer with the following information in writing or in such a way that the consumer can store it on a durable data carrier at the latest upon delivery of the product, the service, or the digital content:

The visiting address of the entrepreneur's establishment where the consumer can lodge complaints; the conditions and manner in which the consumer can exercise his right of withdrawal or a clear statement about the exclusion of the right of withdrawal; The information on guarantees and existing after-sales service; the price, including taxes, for the product, the service, or the digital content; The costs of delivery, if applicable; the manner of payment, delivery, or fulfillment of the distance contract; the conditions for terminating the contract if the contract has a duration of more than one year or is indefinite; if the consumer has a right of withdrawal, the model withdrawal form. In the case of a long-term transaction, the provision in the previous paragraph applies only to the first delivery.

ARTICLE 6 - RIGHT OF WITHDRAWAL

Upon delivery of the products:

When purchasing products, the consumer has the option to dissolve the contract within 14 days without giving any reason.

This withdrawal period begins on the day following receipt of the product by the consumer or a previously designated representative of the consumer.

If:

the consumer has ordered several products in the same order, the withdrawal period starts on the day after the consumer or a third party designated by him has received the last product. The trader may, provided that he has clearly informed the consumer of this before the ordering process, reject an order for several products with different delivery times. The delivery of a product consists of several shipments or parts, the withdrawal period begins on the day on which the consumer or a third party designated by him has received the last shipment or the last part; the agreement concerns the regular delivery of products over a certain period, the withdrawal period begins on the day on which the consumer or a third party designated by him has received the first product.

In the case of services and digital content not supplied on a tangible medium:

In the case of a service contract or a contract for the supply of digital content not supplied on a tangible medium, the consumer can revoke the contract within fourteen days without giving any reason. These fourteen days start on the day following the conclusion of the contract.

Extended withdrawal period for products, services, and digital content not supplied on a tangible medium if no instruction on the right of withdrawal has been given:

If the trader has not provided the consumer with the legally required information on the right of withdrawal or the model withdrawal form, the consideration period will expire twelve months after the end of the original consideration period established in accordance with the previous paragraphs of this article.

If the trader has provided the consumer with the information referred to in the preceding paragraph within twelve months after the start of the original consideration period, the consideration period will expire fourteen days after the day on which the consumer received this information.

During the consideration period, the consumer will handle the product and the packaging with care. He will only unpack or use the product to the extent necessary to assess whether he wishes to keep the product. If he exercises his right of withdrawal, he will return the product with all supplied accessories and - if reasonably possible - in the original condition and packaging to the entrepreneur, in accordance with the reasonable and clear instructions provided by the entrepreneur.

If the consumer wishes to exercise his right of withdrawal, he is obliged to notify the entrepreneur of this within 14 days of receiving the product. The consumer must do this with the help of the model form. After the consumer has notified that he wishes to exercise his right of withdrawal, the customer must return the product within 14 days. The consumer must prove timely return of the delivered goods, for example, by means of proof of dispatch.

Return Policy:

At Sleediz, we want to ensure that you are satisfied with your purchases. In the event that you are not fully satisfied with a product, we offer you the option to return it within 48 hours of receipt. Please note that we only provide store credit for returned items. This means that the value of the returned item will be credited to your customer account, which you can use for future purchases. We reserve the right to refuse returns that do not comply with our return policy or have been damaged. Please ensure that the items are returned in their original condition and with all tags and packaging. Any shipping costs for returns are the responsibility of the customer.

If you have any questions about our return policy, please contact us at info@sleediz.com.

ARTICLE 7 - COSTS OF EXERCISING THE RIGHT OF WITHDRAWAL

When exercising the right of withdrawal, the consumer shall only bear the cost of returning the goods.

Any depreciation of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods shall be borne by the consumer. This depreciation shall not be levied if the trader has not provided all legally required information regarding the right of withdrawal prior to the conclusion of the contract.

ARTICLE 8 - WARRANTY AND CONFORMITY

The entrepreneur guarantees that the products and/or services comply with the contract, the specifications provided in the offer, the reasonable requirements of reliability and/or usability, and the existing legal provisions and/or government regulations at the time of the conclusion of the contract. If agreed, the entrepreneur also guarantees that the product is suitable for purposes other than normal use.

Any warranty provided by the trader, manufacturer, or importer does not affect the legal rights and claims that the consumer may assert against the trader based on the agreement. This includes any commitments made by the entrepreneur, its supplier, importer, or producer, granting specific rights or claims to the consumer that exceed what is legally required if the entrepreneur has not fulfilled its part of the contract.

Any defects or incorrectly delivered products must be reported to the entrepreneur in writing within 14 days of delivery. The return of products must be in their original packaging and in new condition.

The warranty does not apply if:

  • the buyer has repaired and/or altered the delivered products themselves or had them repaired and/or altered by a third party;
  • the delivered products have been exposed to abnormal conditions or handled carelessly or contrary to the instructions of the intermediary and/or on the packaging;
  • the defect is wholly or partially due to regulatory requirements regarding the nature or quality of the materials used.

ARTICLE 9 - DELIVERY AND EXECUTION

The entrepreneur shall exercise the utmost care when receiving and executing orders for products and assessing requests for the provision of services.

The place of delivery is the address that the consumer has provided to the company.

Subject to the provisions of paragraph 4 of this article, the company shall accept orders immediately, but no later than within 30 days, unless the consumer has agreed to a longer delivery period. If delivery is delayed or an order cannot be or only partially executed, the consumer shall be notified no later than 30 days after placing the order. In this case, the consumer has the right to terminate the contract without penalty. The consumer is not entitled to compensation.

All delivery times are indicative. The consumer cannot derive any rights from the specified delivery periods. Exceeding a deadline does not entitle the consumer to compensation.

In the event of dissolution pursuant to paragraph 3 of this article, the entrepreneur shall refund the amount paid by the consumer as soon as possible, but no later than 14 days after dissolution.

If the delivery of an ordered product is impossible, the entrepreneur shall make every effort to find a replacement item. It shall be clearly and comprehensibly communicated upon delivery that a replacement item is being provided. The right of withdrawal cannot be excluded in the case of replacement items. The entrepreneur shall bear the cost of returning the goods.

The risk of damage and/or loss of products shall be borne by the entrepreneur until the time of delivery to the consumer or a previously designated representative notified to the entrepreneur, unless expressly agreed otherwise.

ARTICLE 10 - DURATION OF TRANSACTIONS: TERM, TERMINATION, AND EXTENSION

Termination

The consumer has the right to terminate an indefinite-term contract for the regular delivery of products (including electricity) or services at any time, subject to the agreed termination rules and a maximum notice period of one month.

The consumer has the right to terminate a fixed-term contract for the regular delivery of products (including electricity) or services, subject to the agreed termination rules and a notice period not exceeding one month, at the end of the fixed term.

The consumer may make agreements referred to in the preceding paragraphs:

  • terminate at any time and not be restricted to termination at a specific time or during a specific period;
  • terminate them at least as they were concluded by him;
  • always terminate with the same notice period as the entrepreneur has set for himself.

Extension

A fixed-term contract for the regular delivery of products (including electricity) or services may not be tacitly extended or renewed for a specific period.

Notwithstanding the preceding paragraph, a fixed-term contract for the regular delivery of daily or weekly newspapers and magazines may be tacitly renewed for up to three months if the consumer has the right to terminate the renewed contract before the end of the renewal period with a notice period of up to one month.

A fixed-term contract for the regular delivery of products or services may only be automatically extended for an indefinite period if the consumer has the right to terminate at any time with a notice period of up to one month and a notice period of up to three months if the contract concerns the regular delivery of daily or weekly newspapers or magazines, but less than once a month.

A fixed-term contract for the regular delivery of trial or introductory editions of daily, news, and weekly newspapers and magazines (trial or introductory subscription) shall not be tacitly renewed and shall automatically end upon expiry of the trial or introductory period.

Duration

If a contract has a duration of more than one year, the consumer may terminate it at any time after one year has elapsed, subject to a notice period of up to one month, unless the reasonableness and fairness prevent termination before the end of the agreed term.

ARTICLE 11 - PAYMENT

Unless otherwise agreed, the amounts payable by the consumer must be paid within 7 working days after the commencement of the cooling-off period pursuant to Article 6 paragraph 1. In the case of an agreement for the provision of a service, this period begins after the consumer has received confirmation of the agreement.

The consumer has the obligation to report inaccuracies in the payment data provided or stated to the operator without delay.

In the event of non-payment by the consumer and subject to legal restrictions, the entrepreneur is entitled to charge the consumer all reasonable costs previously stipulated.

ARTICLE 12 - COMPLAINTS PROCEDURE

The entrepreneur must have a sufficiently publicized complaints procedure and handle the complaint in accordance with this complaints procedure.

Complaints about the performance of the contract must be submitted to the entrepreneur in full and clearly described within a reasonable time after the consumer has discovered the defects.

Complaints submitted to the trader will be answered within 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur will respond within the period of 14 days with an acknowledgment of receipt and an indication of when the consumer can expect a more detailed response.

If the complaint cannot be resolved amicably, it becomes a dispute that is subject to dispute resolution.

ARTICLE 13 - DISPUTES

For contracts between the entrepreneur and the consumer to which these general terms and conditions apply, only Dutch law applies.

ARTICLE 14 - ADDITIONAL OR DEVIATING PROVISIONS

Additional or deviating provisions from these general terms and conditions may not be to the detriment of the consumer and must be recorded in writing or recorded in such a way that the consumer can store them in a durable medium.

ARTICLE 15 - ACCEPTANCE OF A REPLACEMENT ARTICLE

If a customer receives a free new item in a larger size, they forfeit the possibility of returning the items. This is because we have already incurred a significant loss by providing new items.

ARTICLE 16 - RETURN ADDRESS

At Sleediz, the return address may vary per product. You can inquire about the return address from customer service. The return address may be within Europe, such as in Germany or Croatia, or outside Europe, such as in Asia. Sleediz does not cover the costs of shipping to the return address. Shipping costs can range between 5-35 euros per package. This is an estimate of the costs, from which no rights can be derived. Shipping to an address other than the one provided by customer service does not result in a refund. Therefore, it is important to contact customer service first.

ARTICLE 17 - PAYMENT OBLIGATION

By placing an order on our website, you agree to our terms and conditions and policies. This also means that you have a payment obligation. Any decision of a payment method to refund your money without the consent of Sleediz does not mean that you no longer have a payment obligation. Sleediz therefore has the right to retroactively charge you if the money has been refunded unjustly in the eyes of Sleediz.